Refund policy

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item.

To exercise your right of withdrawal, you must inform us (Henrikh Shnaider, FitnessTowel, Marktstrasse 5, 73061 Ebersbach an der Fils, Germany, phone: +49 160 6067377, email: fitnesstowel.eu@gmail.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not obligatory.

You may also exercise your right of withdrawal online through your customer account – withdraw from your contract. Sign in with the email address used for your order and choose return or cancellation for the relevant order. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, such as email, with information about the contents of your withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is earlier.

You must send back or hand over the goods to Henrikh Shnaider, FitnessTowel, Marktstrasse 5, 73061 Ebersbach an der Fils, Germany, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Henrikh Shnaider, FitnessTowel, Marktstrasse 5, 73061 Ebersbach an der Fils, Germany, email: fitnesstowel.eu@gmail.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ________________________

Ordered on (*)/received on (*): ________________________
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Signature of consumer(s), only if this form is notified on paper: ________________________
Date: ________________________

(*) Delete as appropriate.

Defects and complaints

Your statutory rights relating to defective goods remain unaffected. Please contact us if goods are damaged or faulty so that we can review the issue and discuss the next steps.